Complaints and Compliments

NRG Networking believes that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes.

We Stand by our Company Mission Statement and aim ‘To deliver superior service, in a friendly and courteous manner, with our main aim being business growth and financial well-being.

We are committed to providing you with the best possible service, however, we understand there may be times where you are not satisfied. If this occurs please inform us verbally or in writing with the exact details of your complaint, so we can work towards a prompt and fair resolution.

We are mindful of the need to ensure that Consumers / Businesses are treated fairly and with respect during the complaints handling the process. Any dissatisfaction will be handled in an efficient, timely and effective manner.

We will endeavour to make contact within 48 hours of the complaint.

Email: traceym@nrgnetworking.com.au

Phone: 1300 936 665